Dear customer, our laboratory accepts water samples between 8AM and 4PM.

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Maintenance of pumps and water filters

Decades of experience in pump and water filter servicing.

The average time to repair products is between one and two weeks. Depending on the availability of spare parts, turnaround times may differ. The phone customer service is available on weekdays from 1.45 p.m. to 3.25 p.m. for product repairs, tel. +358 (0)600 303 333. Industrial customer contacts also via the account manager.

In situations of extreme urgency, our aim is to provide as much help as possible. Charged at normal price + € 50 + 50% of the work.

If possible, we aim to carry out repairs under warranty within a week. A warranty statement be made in advance: www.pumppulohja.fi/reklamaatio. Contact preferably through your dealer. We will charge the actual cost if the product sent for service is not under warranty.

You can book a repair time by email in advance to both Saukkola service shop and onsite. When making a booking, please indicate the product type, serial number and the work to be done, and we will contact you to arrange a service appointment.

Booking a repair
Pumps: huolto.pumput@pumppulohja.fi
Filters: huolto1@pumppulohja.fi

On-call sales and service

A reliable water supply is a priority. We use trusted third-party partners to offer assistance in any emergencies. Partner:

Pump Service River Oy, puh. 020 712 0110

Pumppulohja Oy Ab pumppuhuollon työntekijä ja auto yrityksen pihassa talvella

Prevent problems with preventive servicing and maintenance

Preventive service is important for the operation of water filtration equipment and pumps. It prevents unexpected equipment failure. In many cases, various equipment failures can be avoided and intervened in before the failure prevents the equipment from being used.

The lifetime and reliability of pumps and filters is significantly increased when they are well looked after. The filtration performance of the filters remains as designed, and downtimes due to pump failures, both in production and in the home, will not cause unexpected financial losses. In the long run, it is cheaper to regularly service your equipment than to have it repaired after a fault, causing an unnecessary downtime.

Save money by servicing instead of repairing. Servicing equipment is vital not only to save on costs. For example, the failure of a water filter may not be noticed for a long time. The filtration result has been undesirable for a prolonged period of time, introducing unwanted contaminants into the tap water. Timely service saves money and keeps your equipment and filters working as designed.

Consult the troubleshooter to fix your filter device problem. ( PDF file )

How much does it cost to service a WatMan FeA, MLF or IX series water filter?

If the water filter has not been serviced, the water quality can deteriorate considerably.

The WatMan water filter is designed for water filtration and, therefore, regular service is particularly important. If the filter has not been serviced for a longer period of time, we regret that we cannot give you an estimate of the cost in advance. Cleaning and checking the valve machinery and the condition of the filtration masses must first be examined. To ensure the optimum service, we recommend that you take a sample of the well water and filtered water at the beginning.

You can order a sample at a low price from this link: Water Analysis WatMan | Pumppulohja.

We recommend a service contract with us or one of our dealer partners who are experts in WatMan filters. For the prices of the Pumppulohja service contract customers, please see the link below: MECHANICAL FILTER SERVICE OFFER | Pumppulohja. Please find the prices in the link below: Water pump service | Pumppulohja Oy Ab | Pumppulohja.

Dealers who carry out servicing will price the servicing and spare parts according to their own price list. To find out which dealers service your filters, see the dealer map: Retailers | Pumppulohja.

Please note that the need to replace filtration masses may be quicker than normal if regular service has not been carried out. Service can be ordered e.g. by e-mail at: huolto1@pumppulohja.fi.

You can find more information in the user manuals, the filter user manuals are available at the following link: User manuals | Pumppulohja.

WATMAN service contract

For WatMan filters, we offer a worry-free service contract. With no unexpected costs for our contract customers, a service contract is a safe choice for the customer. Ask our sales division about the WatMan filters service contract. For complete peace of mind. For more information and a quote for the service contract, please contact our sales division.
Decades of service experience at your disposal.

WatMan service contract

What we make and sell, we also service. Our water pump and filter service provides a fast service to both our consumer and business customers for all the water treatment products we sell. Our service is located at our factory in Saukkola, Lohja.

Sending the device for service:
The customer can bring their equipment directly to our Saukkola service centre or send them prepaid, e.g. by Post or Matkahuolto transport. The serviced product will be returned to the customer in an agreed upon manner at the customer's expense. We will store the serviced product free of charge for one month.
The product delivered for servicing must be accompanied by a completed and downloadable service history: Service history

SERVICE PRICE LIST:

- Before servicing or repairing the equipment, we will provide the customer with an estimate of the cost of the work.
If the product is not worth repairing, the cost estimate will be charged.
- Service € 74 /hour, incl. 24% VAT. Minimum billing time 1 hour.
- We provide a six-month warranty on the serviced or repaired part of the product.
- Our service also carries out site visits. For on-site work, the travel time and €0.80 per kilometre will be charged in addition to the service work. Our service customers receive a 20% discount on the pump spare parts in the price list.

If you do not have a customer account, we will invoice for the service and the product will be delivered to the customer upon receipt of payment. For customer service at our Saukkola factory, debit cards and the most common payment cards are accepted as means of payment.

The product sent for service must always be accompanied by the payer's contact details, telephone number and email address. Delivering a fault description with the product usually reduces the service time.

All products sent for service will be repaired on a first come, first served basis.

We understand the importance of water, which is why we always aim to serve our customers as quickly as possible.

A product returned for servicing will always be returned to the customer at the customer's expense.

After the service, we will store the product delivered for service free of charge for one month.

We store our customers' products for 6 months. The act on the right of a trader to sell unclaimed goods (15.7.1988/688) applies to unclaimed goods serviced or repaired under warranty.

Download the service history here

We service the following products:

Weda drainage pumps and slurry pumps,
Grindex drainage pumps and slurry pumps,
Pumpex drain pumps and slurry pumps,
Flygt drain pumps and slurry pumps,
ISKU-Jet domestic pumps,
Pyke ejector pumps for boreholes,
Pyke booster pumps,
Otter open well pumps,
Pedrollo pumps for domestic use,
Ebara pumps for domestic and industrial use,
Saer industrial pumps,
Speck industrial pumps,
Pentair/Nocchi/Flotec domestic pumps,
Foras pumps,
Rovatti agricultural pumps,
ISKU annular water pumps,
Borehole pumps Uppo-Pyke, Lohja PM, WatMan PM and Franklin (E-Tech borehole pumps),
Speroni booster pumps and
Pumppulohja pressure booster stations

Water filters:

WatMan household water filters,
WatMan industrial water filters,
Cintropur water filters,
UV water filters, Cintropur, Viqua UV filters and
WatMan reverse osmosis equipment

Pumppulohja Oy

Laatutie 4
09430 Saukkola

Company ID 08375464

Orders

Sales +358 20 741 7229
Switchboard +358 20 741 7220

Technical support

Finland only

(1,27€ / min)

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Terms and conditions

Ordering and delivery terms in our online store

Seller:

The vendor, and future supplier, will be Oy Pumppulohja Ab or Oy WatMan Ab Vedenkäsittely. Address Yrittäjäntie 4, 09430 Saukkola. Phone 020 741 7220 and email info@pumppulohja.fi

Pumppulohja WatMan is a reliable and robust partner. This is evidenced by the highest possible credit rating by D & N.

Price:

Prices are quoted for each product. Prices include the current VAT. The transportation is priced separately before payment is made. All online prices only apply to orders placed through our web site.

Liability for price errors: We reserve the right to alter prices or to change any erroneous prices. If the price of the product has risen after the order has been sent, we will sell the ordered items at the price at the time of ordering. However, we reserve the right to reject an order if there is an error that is independent of the supplier. We will then automatically refund your payment.

Delivery Method:

Products are delivered by mail or by a transport company selected by the customer. Products are also available at no additional cost at our factory as per a separately agreed schedule.

Delivery time: Delivery time of the products is either product-specific, either immediately in stock or 3-7 days, with a real delivery time of 3 to 10 day from the order date. We will communicate any the longer delivery times for specialty products.

The express delivery method, when delivery takes place within the day of the order or the next business day, can be selected separately.

Payment method:

When ordering as a private person the prices take into account the online store discount, which requires payment of products with an online payment using the banking service as it appears on the front page of the online store. Prices include VAT. We distribute the products to retailers according to the terms agreed upon.

Payment Service Provider

Paytrail Plc (2122839-7) is co-operating with Finnish banks and credit institutions as a provider of payment transfer services and as a payment service provider. Paytrail Plc will be credited to the payer by bank statement or card payment and it will forward payment to the merchant. Paytrail Plc has a payment institution license. In the case of complaints, we ask you to contact the vendor first.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Tel: 0207 181830

Online Banking

The payment transfer service associated with e-payment is implemented by Paytrail Oyj (2122839-7) in co-operation with Finnish banks and credit institutions. For the user, the service works just like a traditional online payment.

Shipping Fee:

Before confirming the order, delivery costs are itemized on a product-specific basis. The share of shipping costs for postal products ranges from EUR 5 and for freight transport from EUR 20. In the e-commerce order, the buyer is entitled to a discount on the online store even if he or she retrieves the products from the factory.

For express delivery, we will charge a separate express delivery fee of EUR 10 when the order value is less than EUR 200 or EUR 25 when the value of the order exceeds EUR 200. Express delivery fees are charged at 1« times rate.

Binding order:

A binding trade agreement will enter into force once a customer has submitted or paid for an order. We will confirm orders over 1000 euro separately by e-mail or telephone. We reserve the right to limit the sale of products in larger batches or specialty products, for example due to poor availability. The supplier's liability for poor availability of the product, authority or import restrictions is always limited to the cancellation of the order and the refund of any possible money that has been previously paid.

The consumer has the right to cancel the order at any point, even when the order has already been processed. See the restrictions below.

Suppliers reserve the right to cancel an order if the customer has not fulfilled his obligation to disclose information, see below. In this case, the supplier's liability is limited to cancelling the sale and possibly reimbursing the money paid in advance.

Obligations of the Customer:

Before ordering, the customer must consult the product's product descriptions on our website, the product itself at our factory or by discussing the order with our sales staff. In the case of a clear product defect, suppliers may rely on it being a mistake if there was such an obvious mistake that the customer should have understood the existence of the error. Suppliers reserve the right to cancel an order if the customer has not fulfilled his / her disclosure obligations.

In this case, the supplier's liability is limited to cancelling the sale and possibly reimbursing the money paid in advance.

We continuously develop our products. For this reason, the illustrated images may be indicative and may have deviations may occur in, for example, colour. Possible deviations of the image have no effect on the technical characteristics or operation of the product.

Reminders and Returns:

The consumer has the right to cancel the order even when the order has already been processed.

If the customer cancels the order only after the delivery of the products without unjustified reason - such as a product defect -, it is a case of unilateral cancellation of the order. In the case of unilateral cancellation, we will refund the amount of money already paid for the products. However, we will not reimburse the shipping costs already paid for and they remain the responsibility of the customer.

Reminders must be made within 7 days of receipt of the goods. According to the Consumer Protection Act, the right to cancel a subscription by mail order is 7 days after receiving the first item. The consumer must return the goods within 14 days of delivery, but not in the form of cash on delivery.

Returns due to wrong product information or due to product failure are free of charge by post. If the product is returned as a carrier service, the supplier's contract number must always be indicated. The purchase date is considered the day when the shipment has been received or picked up from the post.

The right to return to online store sales applies to unused and merchantable products. During retrieval, the consumer has the right to assess the product and try it in the same way as he could do when buying a product from the store. The consumer can open the box to examine and try out the goods without losing their right of return. However, he cannot install the product for use. After the product has been used, the product is not freely refundable, but the product is subject to our general warranty terms, below.

In exceptional cases, we can accept the return of a product that is not possible to resell, defective or outside the return period. However, we charge at least 30% of the price of the returned product.

Warranties:

All products have at least six months' warranty under the Consumer Protection Act. On a product-specific basis, our guarantee is typically 12 to 24 months. Under the Consumer Protection Act, a buyer must notify the guarantor of the error within a reasonable time when the buyer has detected a defect.

We always comply with Finnish law. We also comply with generally accepted contract and warranty terms in Finland, such as the general Nordic Delivery Terms NL 92 of the Finnish Metal Industries Federation. The full product warranty can be obtained from info@pumppulohja.fi or info@watman.fi on request.