Dear customer, our laboratory accepts water samples between 8AM and 4PM.
Dear Customer, in the event of a product failure or problem, please fill in the attached complaint form. That's how we can best serve you.
In any eventual refund we will refund up to 80% of the purchase price (minus any freight).
All costs must be agreed to in advance and in writing.
The product can be returned through the Post as a customer back guarantee if it is a warranty repair. Pumppulohjas postal customer service return contract number is: 601982. Return address: Oy Pumppulohja Ab, Maintenance, Laatutie 4, 09430 Saukkola.
If damages in the product delivered for service are not covered by warranty, Pummpulohja Oy will invoice the actual costs.
Please fill out the form with care.
Ordering and delivery terms in our online store
The vendor, and future supplier, will be Oy Pumppulohja Ab or Oy WatMan Ab Vedenkäsittely. Address Yrittäjäntie 4, 09430 Saukkola. Phone 020 741 7220 and email firstname.lastname@example.org
Pumppulohja WatMan is a reliable and robust partner. This is evidenced by the highest possible credit rating by D & N.
Prices are quoted for each product. Prices include the current VAT. The transportation is priced separately before payment is made. All online prices only apply to orders placed through our web site.
Liability for price errors: We reserve the right to alter prices or to change any erroneous prices. If the price of the product has risen after the order has been sent, we will sell the ordered items at the price at the time of ordering. However, we reserve the right to reject an order if there is an error that is independent of the supplier. We will then automatically refund your payment.
Products are delivered by mail or by a transport company selected by the customer. Products are also available at no additional cost at our factory as per a separately agreed schedule.
Delivery time: Delivery time of the products is either product-specific, either immediately in stock or 3-7 days, with a real delivery time of 3 to 10 day from the order date. We will communicate any the longer delivery times for specialty products.
The express delivery method, when delivery takes place within the day of the order or the next business day, can be selected separately.
When ordering as a private person the prices take into account the online store discount, which requires payment of products with an online payment using the banking service as it appears on the front page of the online store. Prices include VAT. We distribute the products to retailers according to the terms agreed upon.
Paytrail Plc (2122839-7) is co-operating with Finnish banks and credit institutions as a provider of payment transfer services and as a payment service provider. Paytrail Plc will be credited to the payer by bank statement or card payment and it will forward payment to the merchant. Paytrail Plc has a payment institution license. In the case of complaints, we ask you to contact the vendor first.
Business ID: 2122839-7
Tel: 0207 181830
The payment transfer service associated with e-payment is implemented by Paytrail Oyj (2122839-7) in co-operation with Finnish banks and credit institutions. For the user, the service works just like a traditional online payment.
Before confirming the order, delivery costs are itemized on a product-specific basis. The share of shipping costs for postal products ranges from EUR 5 and for freight transport from EUR 20. In the e-commerce order, the buyer is entitled to a discount on the online store even if he or she retrieves the products from the factory.
For express delivery, we will charge a separate express delivery fee of EUR 10 when the order value is less than EUR 200 or EUR 25 when the value of the order exceeds EUR 200. Express delivery fees are charged at 1« times rate.
A binding trade agreement will enter into force once a customer has submitted or paid for an order. We will confirm orders over 1000 euro separately by e-mail or telephone. We reserve the right to limit the sale of products in larger batches or specialty products, for example due to poor availability. The supplier's liability for poor availability of the product, authority or import restrictions is always limited to the cancellation of the order and the refund of any possible money that has been previously paid.
The consumer has the right to cancel the order at any point, even when the order has already been processed. See the restrictions below.
Suppliers reserve the right to cancel an order if the customer has not fulfilled his obligation to disclose information, see below. In this case, the supplier's liability is limited to cancelling the sale and possibly reimbursing the money paid in advance.
Before ordering, the customer must consult the product's product descriptions on our website, the product itself at our factory or by discussing the order with our sales staff. In the case of a clear product defect, suppliers may rely on it being a mistake if there was such an obvious mistake that the customer should have understood the existence of the error. Suppliers reserve the right to cancel an order if the customer has not fulfilled his / her disclosure obligations.
In this case, the supplier's liability is limited to cancelling the sale and possibly reimbursing the money paid in advance.
We continuously develop our products. For this reason, the illustrated images may be indicative and may have deviations may occur in, for example, colour. Possible deviations of the image have no effect on the technical characteristics or operation of the product.
The consumer has the right to cancel the order even when the order has already been processed.
If the customer cancels the order only after the delivery of the products without unjustified reason - such as a product defect -, it is a case of unilateral cancellation of the order. In the case of unilateral cancellation, we will refund the amount of money already paid for the products. However, we will not reimburse the shipping costs already paid for and they remain the responsibility of the customer.
Reminders must be made within 7 days of receipt of the goods. According to the Consumer Protection Act, the right to cancel a subscription by mail order is 7 days after receiving the first item. The consumer must return the goods within 14 days of delivery, but not in the form of cash on delivery.
Returns due to wrong product information or due to product failure are free of charge by post. If the product is returned as a carrier service, the supplier's contract number must always be indicated. The purchase date is considered the day when the shipment has been received or picked up from the post.
The right to return to online store sales applies to unused and merchantable products. During retrieval, the consumer has the right to assess the product and try it in the same way as he could do when buying a product from the store. The consumer can open the box to examine and try out the goods without losing their right of return. However, he cannot install the product for use. After the product has been used, the product is not freely refundable, but the product is subject to our general warranty terms, below.
In exceptional cases, we can accept the return of a product that is not possible to resell, defective or outside the return period. However, we charge at least 30% of the price of the returned product.
All products have at least six months' warranty under the Consumer Protection Act. On a product-specific basis, our guarantee is typically 12 to 24 months. Under the Consumer Protection Act, a buyer must notify the guarantor of the error within a reasonable time when the buyer has detected a defect.
We always comply with Finnish law. We also comply with generally accepted contract and warranty terms in Finland, such as the general Nordic Delivery Terms NL 92 of the Finnish Metal Industries Federation. The full product warranty can be obtained from email@example.com or firstname.lastname@example.org on request.